Question 1

What's included in a web design service from an agency?

Accepted Answer

A web design service covers more than the visual design of your site. At Netzoll, it includes discovery and planning, UX and layout design, development, content management setup, SEO foundations, mobile optimisation, and post-launch support. The exact scope depends on the type of site you need, which is why we start every project with a free consultation to understand what you're building and why.

Question 2

Do you build websites on WordPress?

Accepted Answer

Yes. WordPress is our primary platform for business websites and is one of the most flexible, scalable content management systems available. We build fully custom WordPress sites, no templates, with clean code, fast load times, and layouts you can manage yourself once the site is live. For ecommerce, we also build on Shopify.

Question 3

Will my website work on mobile and tablets?

Accepted Answer

Every website we build is fully responsive, meaning it adapts automatically to any screen size, whether that's a desktop, tablet, or smartphone. We design mobile-first, so the experience on smaller screens is never an afterthought. All layouts, images, and interactions are tested across devices before launch.

Question 4

Can you redesign my existing website instead of building from scratch?

Accepted Answer

Yes. A redesign is often the right call, particularly if your site has a solid structure but needs updating visually or technically. We audit your existing site first to understand what's working, what isn't, and what needs to carry over, including your current SEO setup, so nothing is lost in the process.

Question 5

Will my new website be optimised for search engines?

Accepted Answer

SEO foundations are built into every site we produce. That covers site architecture, page speed, metadata, mobile optimisation, and crawl-friendly code. This gives your content a solid technical base to work from. If you want to go further with an ongoing SEO strategy, that's a separate service we can run alongside your new site.

Question 6

Do you design bespoke websites or use templates?

Accepted Answer

We build bespoke. Every website we produce is custom designed and developed to reflect your brand and serve your specific business goals. We don't use pre-built templates or page builder shortcuts that limit what your site can do long-term.

Question 7

Do you offer ongoing website support and maintenance?

Accepted Answer

Yes. Once your site is live, we offer ongoing support covering security updates, plugin maintenance, content changes, and technical fixes. You won't be left to manage it alone after launch. We can discuss support options as part of your project.

Question 8

Can you build ecommerce websites?

Accepted Answer

Yes. We build ecommerce websites on both WordPress (using WooCommerce) and Shopify, depending on what suits your business. Whether you're launching an online store for the first time or migrating from an existing platform, we handle design, product setup, and the full build.

Question 9

Do you offer unlimited revisions?

Accepted Answer

We include a structured revision process as part of every project, so you have clear opportunities to feed back at each stage. Your dedicated project manager keeps the process on track and makes sure the final site reflects what you asked for.

Web Design

Your website should be your best salesperson. Right now, it probably isn't.

Wordpress Design

Shopify Design

Bespoke Web App

Integrated SEO

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